Terms and Conditions

1. Acceptance of Terms

By accessing or using the website located at augustaconcreteandmasonry.com, or by requesting, scheduling, or receiving services from Keystone Augusta Concrete & Masonry, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services. These terms apply to all visitors, customers, and anyone who submits an inquiry through our website or contacts us directly.

2. Description of Services

Keystone Augusta Concrete & Masonry is a masonry and concrete contractor based in Augusta, GA. Our services include, but are not limited to, foundation repair, chimney repair, tuckpointing, brick repair, driveway pavers, retaining wall construction, masonry restoration, fireplace installation, stone veneer installation, concrete block walls, outdoor kitchen masonry, walkway construction, and related masonry and concrete work.

All services are subject to a written estimate and agreement before work begins. We reserve the right to decline any project at our discretion. The scope of work is defined by the written proposal provided to the customer before the start of any job.

3. Estimates and Pricing

All estimates provided by Keystone Augusta Concrete & Masonry are based on conditions observed at the time of the on-site assessment. Estimates are valid for 30 days from the date issued unless otherwise noted in writing.

An estimate is not a guaranteed final price. Final pricing may be adjusted if conditions discovered during the work differ materially from those observed during the initial assessment, if the customer requests changes to the scope of work, or if unforeseen site conditions require additional materials or labor. We will notify the customer of any change in scope before proceeding with additional work that affects cost.

Written change orders are required for any additions or reductions to the original scope. Verbal agreements for scope changes are not binding on either party.

4. Scheduling and Cancellation

Scheduled work dates are confirmed in writing or by phone. We make every reasonable effort to complete work on the agreed schedule. Weather conditions, material availability, and other factors outside our control may require rescheduling. We will contact you as soon as possible if a delay occurs.

If you need to cancel or reschedule a scheduled job, please notify us at least 48 hours in advance. Cancellations with less than 48 hours notice may result in a fee to cover mobilization costs already incurred, as described in your project agreement.

If a deposit has been paid and a customer cancels before work begins, the deposit may be non-refundable as outlined in the project agreement, particularly if materials have already been ordered or fabricated.

5. Payment Terms

Payment terms are specified in each written project agreement. In general, we may require a deposit at the time of project agreement, with the remaining balance due upon completion of the work. For larger projects, progress payments may be structured and outlined in the written agreement.

Payment is due in full upon completion unless otherwise agreed in writing. We accept payment by check, cash, or other methods described in your project agreement. Late payments may be subject to a finance charge as permitted by applicable law.

We reserve the right to place a materialman's lien on the property for any unpaid balances as allowed under Georgia law or applicable law in the state where the work was performed.

6. Permits and Compliance

When permits are required for the scope of work, we will obtain them on your behalf unless otherwise agreed in writing. Permit fees are billed as a pass-through cost. Work requiring a permit will not be considered complete until the applicable inspection has passed. We will coordinate inspections as required. The customer is responsible for ensuring that any required access to the property is available for inspection purposes.

7. Customer Responsibilities

The customer agrees to:

• Provide accurate information about the property and the condition of structures being worked on
• Ensure that the work area is reasonably accessible on the scheduled start date
• Notify us of any underground utilities, irrigation lines, or other buried infrastructure in or near the work area
• Secure pets and keep children away from the work area during active construction
• Review and approve the written estimate before work begins

We are not responsible for damage to unmarked underground utilities or structures that were not disclosed before work began.

8. Warranty

Keystone Augusta Concrete & Masonry warrants its workmanship for a period of one year from the date of project completion, unless a longer or shorter period is specified in the written project agreement. This warranty covers defects in workmanship directly caused by our work. It does not cover:

• Damage caused by extreme weather events, acts of nature, or conditions outside our control
• Damage resulting from the customer's failure to follow post-job care instructions
• Normal wear and settling that occurs over time
• Pre-existing conditions that were present before our work began
• Work performed by third parties after our job was completed

Material warranties, if any, are provided by the manufacturer of the materials and are separate from our workmanship warranty. We make no representation regarding the duration or coverage of manufacturer warranties.

9. Limitation of Liability

To the fullest extent permitted by applicable law, the total liability of Keystone Augusta Concrete & Masonry for any claim arising out of or related to our services shall not exceed the total amount paid by the customer for the specific job giving rise to the claim.

We shall not be liable for any indirect, incidental, consequential, special, or punitive damages of any kind, including but not limited to loss of use, loss of business income, or damage to property not directly related to the work being performed, even if we have been advised of the possibility of such damages.

10. Warranty Disclaimer for Website Content

The content on our website at augustaconcreteandmasonry.com is provided for general informational purposes only. We make no representations or warranties of any kind, express or implied, as to the completeness, accuracy, or reliability of the information on the site. Reliance on any information provided on our website is solely at your own risk. The information on this site does not constitute professional advice and does not create a contractor-client relationship.

11. Dispute Resolution

We encourage customers to contact us directly to resolve any dispute before pursuing formal legal action. Most issues can be resolved through direct communication, and we are committed to working in good faith to address legitimate concerns.

If a dispute cannot be resolved informally, the parties agree to first attempt mediation in Augusta, GA before initiating arbitration or litigation. The costs of mediation shall be shared equally by the parties unless otherwise ordered.

12. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law provisions. Any legal action or proceeding relating to your use of our website or our services shall be brought exclusively in a court of competent jurisdiction in Georgia.

13. Modifications to These Terms

We reserve the right to modify these Terms and Conditions at any time. Updated terms will be posted on this page with a revised effective date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

14. Contact Us

If you have questions about these Terms and Conditions, please contact us: